I have used ING since I moved here last July and have had no problems with them. I simply changed my former NY address to my mother's Ohio address. They never send anything in the mail anyway, as everything is on-line. An added bonus is that their electric orange acct comes with an ATM card, which charges NOTHING to take money out in shekels at any caspomat here in Israel. And they have relatively favorable interest rates. It is a dream! I have found it to be the easiest and least costly way to get cash here in Israel from an american acct.
I maintain both my citibank and my ING accts. Citibank allows an Israeli
address, whereas ING does not. I use my mother's address for ING
and my addressin Israel for Citi. The problem with citibank is that when
you take cash out of your account here (via an ATM or caspomat as it
is called here) theycharge you 3% for changing it into shekels. ING
charges NOTHING! If you are taking money out every week as I am,
it really adds up.