The Big Felafel blogster has created a list of contacts, English ones below, to address issues of poor, nonexistent, indifferent-fill in your own adjective- customer "service".
Consumer Rights Organizations, Councils, Groups and more:
The Israel Consumer Council:76 Mzah St., Tel Aviv 65789; Tel: 03-560-4671/72
Ministry of Industry, Trade and Labor - Department of Consumer Affairs: Yitzchak Kimchi, Esq. is in charge. His number is: 02- 6662590 His assistant: 02- 6662593 and 02-6662596
The Israeli Council for Consumerism: Fax number: 03- 6241035
Jerusalem Consumers Rights: 02-666-2034
Websites and online resources: