For many years services given by technicians in were more like a no-man’s zone, with no laws or regulations. The situation was so bad that we, the consumers, were many times “held hostage” to the technician’s good will.
Finally, on June 2008, a new law came into effect in Israel. The problem, as usual in Israel, was that when a law favoring consumers, and not providers, come into effect, very few knew of the law. Here is and English summary of the law: